Dear Patients and Friends,

As we transition back into serving our patients, we have instituted an enhanced series of health and wellness protocols for your safety. We encourage you to familiarize yourself with these new protocols so that when you come for your service, we can safely and efficiently serve you.

Patient Arrival Protocol:

• Please bring your own mask and wear it at all times while you are in the office. A good source for purchasing inexpensive face masks is https://www.etsy.com/market/face_mask.
• We ask that you arrive 10 minutes early to your appointment time to make the check in process faster and easier.
• In keeping with state and federal guidelines we will be limiting our occupancy to a maximum of 10 people at a time, including staff and patients. The front door will remain locked with only four patients allowed into the building at one time.
• We have provided traffic cones to ensure adequate parking directly in front of the building. Simply move the cone to the sidewalk in front of the parking place and return it to the space when you leave.
• Please call the Front Desk at (919) 904-7111 or the Practice Manager at (252) 617-2705 to let them know you have arrived. (Don’t worry! There will be detailed check-in instructions and our phone number posted on the door). We are expecting a high volume of phone calls for scheduling, so please be patient with us as we navigate through this process.
• Please fill out the Health and Safety Questionnaire that will be provided for you on the table in our entry way (if you haven’t already downloaded and filled it out).  Download the form here.
• Please wait outside until your service provider is ready for you. There is a waiting area set up outside our front door and one on the patio to right side of the building. Someone will open the door when your service provider is ready for you.
• When you enter the building we will ask you to sanitize your hands and we will take your temperature and record the result on the form you already filled out. We are using the Mayo Clinic’s definition of “normal”, which ranges from 97-99 degrees.  Anyone that has a temperature of 99.4 (37.4 Celsius) degrees or higher will not be allowed to enter our office. (Please be aware that any rigorous exercise within 30 minutes of your arrival could elevate your temperature). This is simply a precaution for everyone’s safety!

Other Health and Wellness Protocols For Everyone’s Safety:

• Our HVAC company has installed an ionized air system in the office for air purification.
• To reiterate, all patients must wear a mask while in the office.
• Treatment beds will be covered with disposable paper or one use linens for each patient and all service rooms will be thoroughly disinfected between EVERY appointment for your health and safety! Common areas will be cleaned regularly by our housekeeping staff throughout the day.
• All staff members will have their temperature taken when they arrive for work each morning. If it is found that any of our staff has a fever, they will be sent home immediately and all of their appointments will be rescheduled.
• All staff will be required to wear a mask throughout the day and service providers will don additional Personal Protective Equipment during your service. If you are having a service where wearing a mask is not possible during the treatment, the provider will utilize an isolation gown and face shield. Please let management know  immediately if your service provider is not wearing a mask.
• For safety reasons, we may elect not to offer facials or other similar services (those that prevent a patient from wearing a mask) until further notice.
• Our lobby will be closed until further notice in order to adhere to the 10 person occupancy limit. We ask that you please come to your appointment alone and that if someone is waiting for you, they do so outside or in their car. **Please note** that the ONLY exceptions for this will be if there is a caretaker accompanying someone who needs assistance, or a parent or guardian for a minor child that has an appointment. Please tell the Practice Manager or Patient Care Coordinator in advance of your appointment if there will be a parent or caretaker present during the appointment so that we can take steps to stay within the 10 person occupancy limit. Please also note that EVERYONE entering our space will be required to wear a mask, have their temperature taken, and fill out our Health and Safety Questionnaire, including caregivers or the parent of a minor.  
• We ask that only one parent at a time accompany a minor during the appointment in order to adhere to our 10 person occupancy limit. Please note that your child must be wearing a mask, and you will have to fill out a separate Health and Safety Questionnaire for yourself and for the child, and both of you will have your
  temperature taken.
• If you have had any respiratory problems, illness, or fever of any kind within 14 days of your appointment, we respectfully request that you call and reschedule.  
• Please let us know if you have traveled out of the state of North Carolina within the 14 days prior to your appointment. We strongly encourage our patients to be mindful of traveling to or through states that have already lifted restrictions without meeting the CDC Covid 19 guidelines for safely reopening. We reserve the right to refuse your appointment if you have traveled to a state that still has a high and/or increasing rate of Covid 19 infection.
• Please try to avoid using cash for transactions and tips. If you’d like to tip your service provider, please use mobile payment services such as Venmo and CASH app.  This information will be posted in your service provider’s area.
• We will no longer be providing our usual food and beverage concessions until it is safe to do so, and we ask that you not bring food into the office. You may bring your own beverage in a container that has a lid.
• There is a bathroom designated for patient use in the main hallway of the office.
• If you need to purchase products, please ask your service provider or the front office for assistance. Please do not touch any products during your visit. Testers have been removed until further notice.
• At the end of your appointment, you can book your next appointment with your service provider or, depending on time, with one of our business office staff. Service check out may be done in the room on a mobile device. In these busy times, we highly suggest pre-booking your next appointment and securing a spot! PLEASE take care of your Allergan (Botox and Juvederm) and Galderma (Dysport and Restylane) rewards points BEFORE arriving for your appointment as we will not be able to delay checkout to research coupons and points.

We understand that these protocols may seem cumbersome and even a little overboard, but this has to be our new normal until this pandemic has weakened or until there is a widely available vaccine. We greatly appreciate your patience and adherence to these new safety protocols. Our only goal is to do everything in our power to keep our staff and clients as safe as possible.

We are so happy that we are in the next stage of this reopening process and can’t wait to
see all of you!

Warmly,
Medical Day Spa of Chapel Hill