Our Practice Policies exist to ensure that every patient receives 5-star care and enjoys their visit completely.
We require a valid credit card at the time of booking to secure any appointment and a $75 deposit when booking as a new patient. We also ask that all required forms be completed prior to arrival to help ensure a smooth and timely check-in.
We understand that sometimes it is necessary to reschedule your appointment. Unfortunately, we have seen a significant uptick in these cancellations and have modified our policy:
Out of courtesy to our service providers and other guests and patients, we require a 24-hour notice for cancellations. In the event that you are unable to give sufficient notice, a cancellation fee of $75 will be charged for all missed appointments, regardless of the reason for the cancellation. If you arrive more than 10 minutes past your scheduled appointment time and we are unable to accommodate your service, your appointment will be rescheduled, and the full-service fee will be charged. Treatment times are not extended based on late arrivals.
Please arrive 10 minutes prior to your scheduled appointment time so you may leisurely change, when appropriate, and complete any paperwork as needed. Please note that our team takes a lunch break from 1:15 PM to 2:00 PM, during which time the front desk may be unavailable.
Tipping is appropriate on non-medical services only (facials and waxing). This generally ranges from 15% – 20% depending on how pleased you were with your experience. Tipping is not allowed for medical services, including injectables, filler, laser, etc.
We understand that childcare isn’t always easy to arrange, and we welcome children for appointments that are 30 minutes or less. If your scheduled service exceeds 30 minutes, we kindly ask that alternative childcare arrangements be made.
If you do arrive with children for a longer appointment, we will do our best to accommodate you; however, this may result in rescheduling to ensure the comfort, safety, and privacy of all guests.
Medical Day Spa of Chapel Hill accepts cash and all forms of credit cards. You may not pay by check. If you have a Gift Card, please bring it with you, as it must be presented at the front desk upon check-in.
Gift cards may be purchased in any denomination over the phone, online, or at the office. Unless otherwise indicated, gift cards will expire 12-months from the date of purchase, are non-refundable, non-transferrable and may be used for services or products. Service credits and purchased packages are non-transferrable and must be used for the service for which they were purchased. Credits left for more than 12 months are forfeited.
We do not offer refunds on services that have been rendered. Aesthetic results can vary from person to person, and while we strive to achieve your desired outcome, results cannot be guaranteed. Patients are responsible for any additional treatments required to reach their goals.
For unused packages or prepaid services, refunds are not provided; however, the remaining balance may be applied as a credit to your account and used toward other products or services.
We do not offer refunds on products purchased. Defective products may be exchanged within 30 days for the same product only. Please note that products purchased at a discounted rate are final sale and cannot be returned.
Packages purchased expire one year from the date of purchase unless otherwise noted. After this time, any unused services will be forfeited.
If you have additional questions or concerns, please don't hesitate to give us a call at 919-904-7111 or email us at spacoordinator@chapelhilldayspa.com
