SPA OFFICE POLICIES

Our MedSpa office policies are to ensure that all guests receive 5-star care and enjoy their visits completely.

 Appointments

We require a valid credit card at the time of booking to secure any appointment and a 50% deposit when booking CO2 laser services. Effective June 2020, we respectfully ask that guests not accompany you to appointments.

Cancellations and Late Arrivals

We understand that sometimes it is necessary to reschedule your appointment. Unfortunately, we have seen a significant uptick in these cancellations and have modified our policy:

Effective April 12, 2023, out of courtesy to our service providers and other guests and patients, we require a 24-hour notice for cancellations. In the event that you are unable to give sufficient notice, a cancellation fee of $150 will be charged for all missed appointments, regardless of the reason for the cancellation. In the case of pre-purchased packages, you will forfeit one treatment for last minute cancellations or “no show” appointments. If you arrive more than 10 minutes past your scheduled appointment time and we are unable to accommodate your service, your appointment will be rescheduled, and the full-service fee will be charged. Treatment times are not extended based on late arrivals.

Check-In

Please arrive 15 minutes prior to your scheduled appointment time so you may leisurely change, when appropriate, and complete any paperwork as needed. If you have a Gift Card, please bring it with you. It must be presented at the front desk upon check-in.

Gratuity

Tipping is appropriate on non-medical services only (facials, waxing, microderm, HydraFacial). This generally ranges from 15% – 20% depending on how pleased you were with your experience. Tipping is not allowed for medical services, including Botox, dermal filler, laser, and IV treatments.

Children

Childcare services are not provided. Out of respect for the privacy of our guests, children under the age of 13 should not accompany you to a scheduled appointment. Your appointment may be cancelled or rescheduled if you arrive at your appointment with children.

Forms of Payment

Medical Day Spa of Chapel Hill accepts cash, American Express, VISA, MasterCard, and Discover.

Office Gift Cards & Credits

Gift cards may be purchased in any denomination over the phone or at the office. Unless otherwise indicated, gift cards will expire 6-months from the date of purchase, are non-refundable, non-transferrable and may be used for services or products. Service credits and purchased packages are non-transferrable and must be used for the service for which they were purchased. Credits left for more than 12 months are forfeited.

Refunds

Refunds are not provided for services or packages, but a credit can be applied toward other services. If a patient moves outside of the Triangle area, a refund will be provided on unused services, less a 25% administrative fee.

Product Returns

We accept product returns within 7 days of the purchase date if you are not satisfied with your purchase. In this event, we will provide a credit on your account for 50% of the product purchase value.

General Information

To provide a relaxing experience for all of our guests, we ask that you turn the ringer off on cell phones.

All questions about our Spa Office Policies can be answered by calling 919-904-7111 or emailing [email protected].